At TONY, we are committed to delivering premium-quality fashion. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags and packaging must be intact.
- Proof of purchase (order confirmation or receipt) is required.
- Items showing signs of wear, washing, stains, odors, or damage caused by the customer cannot be returned.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Sale or clearance items.
- Gift cards.
- Customized or personalized products.
- Items damaged due to misuse or improper care.
Exchanges
We offer exchanges for:
- Incorrect size (subject to stock availability).
- Incorrect item received.
- Defective or damaged products.
If your preferred size or item is unavailable, we will issue store credit or process a refund where applicable.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as TONY is not responsible for items lost during return transit.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
TONY Customer Support
Email: asktonygroup@gmail.com
We appreciate your support and thank you for choosing TONY. Your satisfaction is important to us, and we are committed to providing the best possible shopping experience.
