{"id":9,"date":"2026-07-30T16:13:14","date_gmt":"2026-07-30T16:13:14","guid":{"rendered":"https:\/\/tonyapparel.shop\/?page_id=9"},"modified":"2026-07-30T16:19:38","modified_gmt":"2026-07-30T16:19:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tonyapparel.shop\/?page_id=9","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At <strong>TONY<\/strong>, we are committed to delivering premium-quality fashion. If you are not completely satisfied with your purchase, we&#8217;re here to help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within <strong>7 days<\/strong> of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused, unworn, and in its original condition.<\/li>\n\n\n\n<li>All original tags and packaging must be intact.<\/li>\n\n\n\n<li>Proof of purchase (order confirmation or receipt) is required.<\/li>\n\n\n\n<li>Items showing signs of wear, washing, stains, odors, or damage caused by the customer cannot be returned.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non-Returnable Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for returns or exchanges:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sale or clearance items.<\/li>\n\n\n\n<li>Gift cards.<\/li>\n\n\n\n<li>Customized or personalized products.<\/li>\n\n\n\n<li>Items damaged due to misuse or improper care.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exchanges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect size (subject to stock availability).<\/li>\n\n\n\n<li>Incorrect item received.<\/li>\n\n\n\n<li>Defective or damaged products.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your preferred size or item is unavailable, we will issue store credit or process a refund where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Damaged or Incorrect Orders<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within <strong>48 hours<\/strong> of delivery with clear photos of the product and packaging. We will review your request and resolve the issue as quickly as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item has been received and inspected, we will notify you of the outcome.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed to your original payment method within <strong>5\u201310 business days<\/strong>.<\/li>\n\n\n\n<li>Processing times may vary depending on your bank or payment provider.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping fees are non-refundable unless the return is due to our error.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return Shipping<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless the item received is defective or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a trackable shipping service, as TONY is not responsible for items lost during return transit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Order Cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding returns, refunds, or exchanges, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TONY Customer Support<\/strong><br><strong>Email:<\/strong> <a href=\"mailto:asktonygroup@gmail.com\">asktonygroup@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We appreciate your support and thank you for choosing <strong>TONY<\/strong>. Your satisfaction is important to us, and we are committed to providing the best possible shopping experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At TONY, we are committed to delivering premium-quality fashion. If you are not completely satisfied with your purchase, we&#8217;re here to help. Returns You may request a return within 7 days of receiving your order. To be eligible for a return: Non-Returnable Items The following items are not eligible for returns or exchanges: Exchanges We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - TONY<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tonyapparel.shop\/?page_id=9\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - TONY\" \/>\n<meta property=\"og:description\" content=\"At TONY, we are committed to delivering premium-quality fashion. If you are not completely satisfied with your purchase, we&#8217;re here to help. Returns You may request a return within 7 days of receiving your order. To be eligible for a return: Non-Returnable Items The following items are not eligible for returns or exchanges: Exchanges We [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tonyapparel.shop\/?page_id=9\" \/>\n<meta property=\"og:site_name\" content=\"TONY\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/share\/19tddp6ic88\/?mibextid=wwXlfr\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-30T16:19:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/?page_id=9\",\"url\":\"https:\\\/\\\/tonyapparel.shop\\\/?page_id=9\",\"name\":\"Refund and Returns Policy - TONY\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/#website\"},\"datePublished\":\"2026-07-30T16:13:14+00:00\",\"dateModified\":\"2026-07-30T16:19:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/?page_id=9#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tonyapparel.shop\\\/?page_id=9\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/?page_id=9#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tonyapparel.shop\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/#website\",\"url\":\"https:\\\/\\\/tonyapparel.shop\\\/\",\"name\":\"TONY\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tonyapparel.shop\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/#organization\",\"name\":\"TONY APPPAREL\",\"url\":\"https:\\\/\\\/tonyapparel.shop\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tonyapparel.shop\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/IMG_6344.tiff\",\"contentUrl\":\"https:\\\/\\\/tonyapparel.shop\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/IMG_6344.tiff\",\"width\":1,\"height\":1,\"caption\":\"TONY APPPAREL\"},\"image\":{\"@id\":\"https:\\\/\\\/tonyapparel.shop\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/share\\\/19tddp6ic88\\\/?mibextid=wwXlfr\",\"https:\\\/\\\/www.instagram.com\\\/tonyapparel_\",\"https:\\\/\\\/www.tiktok.com\\\/tonyapparel_\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - TONY","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tonyapparel.shop\/?page_id=9","og_locale":"en_US","og_type":"article","og_title":"Refund and Returns Policy - TONY","og_description":"At TONY, we are committed to delivering premium-quality fashion. If you are not completely satisfied with your purchase, we&#8217;re here to help. Returns You may request a return within 7 days of receiving your order. To be eligible for a return: Non-Returnable Items The following items are not eligible for returns or exchanges: Exchanges We [&hellip;]","og_url":"https:\/\/tonyapparel.shop\/?page_id=9","og_site_name":"TONY","article_publisher":"https:\/\/www.facebook.com\/share\/19tddp6ic88\/?mibextid=wwXlfr","article_modified_time":"2026-07-30T16:19:38+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tonyapparel.shop\/?page_id=9","url":"https:\/\/tonyapparel.shop\/?page_id=9","name":"Refund and Returns Policy - TONY","isPartOf":{"@id":"https:\/\/tonyapparel.shop\/#website"},"datePublished":"2026-07-30T16:13:14+00:00","dateModified":"2026-07-30T16:19:38+00:00","breadcrumb":{"@id":"https:\/\/tonyapparel.shop\/?page_id=9#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tonyapparel.shop\/?page_id=9"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/tonyapparel.shop\/?page_id=9#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/tonyapparel.shop\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/tonyapparel.shop\/#website","url":"https:\/\/tonyapparel.shop\/","name":"TONY","description":"","publisher":{"@id":"https:\/\/tonyapparel.shop\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tonyapparel.shop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/tonyapparel.shop\/#organization","name":"TONY APPPAREL","url":"https:\/\/tonyapparel.shop\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tonyapparel.shop\/#\/schema\/logo\/image\/","url":"https:\/\/tonyapparel.shop\/wp-content\/uploads\/2026\/07\/IMG_6344.tiff","contentUrl":"https:\/\/tonyapparel.shop\/wp-content\/uploads\/2026\/07\/IMG_6344.tiff","width":1,"height":1,"caption":"TONY APPPAREL"},"image":{"@id":"https:\/\/tonyapparel.shop\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/share\/19tddp6ic88\/?mibextid=wwXlfr","https:\/\/www.instagram.com\/tonyapparel_","https:\/\/www.tiktok.com\/tonyapparel_"]}]}},"brizy_media":[],"_links":{"self":[{"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":2,"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":100,"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/100"}],"wp:attachment":[{"href":"https:\/\/tonyapparel.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}